Most pro lidská práva – poradna pro cizince
(Bridge of Human Rights – Councelling Centre for Foreiners)
Information for interested person in service

Who are we?
Most pro lidská práva, o.s. is a nonprofit organization that has been helping foreigners for
free since 1989.

What do we offer?
Professional social counselling

Providing information:
· Issues of staying in the Czech Republic
· Labour-law relations
· Help with finding a job and accommodation
· Health care, health insurance
· Social systém, etc.
Translating from Czech to:
· English
· Mongolian
· Vietnamese
· Russian
· Ukrainian
· Bulgarian
· Polish
Mediation:
· Multicultural activities
· Education activities (courses of Czech, etc)
· Services of Czech offices and institutions
Assistence at /with:
· Public offices
· Doctors
· Schools
· Employers
· Hostels´owners
Skills training:
· Negotiation with authorities (offices)
· Searching for jobs

Who are our services for?
For foreigners who live in a difficult situation which they aren´t able to solve by
themselves. By foreigner we mean a person who is not a citizen of the Czech
Republic (including citizens of the European Union).
You can choose:
Outpatient counseling (in our Counselling Center)
Our social workers provide concultancy (if needed, with an interpreter) at the address
of the organization Most pro lidská práva (Bridge for Human Rights), street: 17.
Listopadu 216, Pardubice (on the 2nd floor).
Opening hours:
Monday 9:00 – 17:00, Tuesday – Friday 9:00 – 13:00 (13:00 - 17:00 you need to make
reservation in advance)
Contacts:
467 771 170, 773 223 453, 774 412 164
774 412 164 (English), 774 412 174 (Russian and Ukrainian), 777 307 193
(Mongolian), 777 306 998 (Vietnamese), 774 453 195 (Bulgarian)
Field counseling
Our social workers provide consultancy in cooperation with the interpreter outside of
the place of organization Most pro lidská práva, o.s. The service is provided in the
territory of Pardubice, in surroundings of Pardubice and it is possible in possibly in
other places in Pardubice Region after prior arrangement.
Opening hours:
Field counseling can be arranged at the contact telephone numbers every working
day
(Mon – Fri) between 9:00 – 17:00.
Contacts:
467 771 170, 773 223 453, 774 412 164 (Czech)
774 412 164 (English), 774 412 174 (Russian and Ukrainian), 777 307 193
(Mongolian), 777 306 998 (Vietnamese), 774 453 195 (Bulgarian)

What can you expect here?
In the framework of outpatient and field consultancy a social worker together with you
establishes a plan with the aim to improve your situation (solve your problem). The
plan will be established with regards to your wishes, opportunities and with your
agreement. All steps in your plan will be noted in your personal card (Záznamový
list). You can have a look to the personal card after agreement with one of our social
worker.
You can terminate the service at any time without giving any reason to our social
workers.

Our services are based on these principles:
Professional staff. Our workers meet the qualification requirements for the
consultacy.
Equal behaviour to all regardless of colour of complextion, national origin, religion
beliefs, social status and sexual orientation.
Secrecy. Our workers maintain the secrecy of information which you tell them.
Individual approach. Our service is always provided with regard to your specific
situation and your needs and wishes.
Free services. Consultacy including interpretation provided by our organization is
free of charge.


What are your rights when you use consultacy of our organization?
All rights of the Charter of Fundamental Rights and Freedoms (Listina základních
práv a svobod) of the Czech Republic are kept:
1. Right to equal behaviour regardless of coulour of complection, national
origin, religion beliefs, social statut or sexual orientation.
2. Right to secrecy, privacy and dignified conduct – our workers respect your
wishes when they speak to you, don´t use ineligible nicknames and speak to you
politely. Consultacy is provided in separate room where you are only with a social
worker or even wih an interpreter.
3. Right to protection of personal data: there is a law in the Czech republic to
protect personal data. So we are obligated to have your written agreement that we
can use your personal data. Your personal data will be used only for improving your
situation and needs of our statistics. Do not worry that your data will be misused. We
shall not transmit anyone without your agreement (except statutory obligations).
However you have opportunity to stay anonymous when you use consultancy.
4. Right to professional and specialized care is quaranteed by our qualified
workers.

If you aren´t satisfied with us – you can complain
1. What is a complaint (stížnost)? If you aren´t satisfied with quality or content of
our service. You can make a complaint. Complaint is official expression of your
dissatisfaction with the quality or way of providing advice.
2. Who can complain? Anyone who uses the services of social counseling. Other
person or institution can also complain.
3. Whom can you complain to? You can complain to any worker (see contacts)
who you trust.
4. What form should a complaint have? It depends on your choice. You can say
your complain or write it down.
Your complaint can be said to any worker (see contacts). A written complaint c
an be sent by post to address of our organization or you can put it to our
postbox located on the ground floor at the end of the hall (postbox is marked
by the logo of the organization).
5. What you should know:
- when your complain is only verbal – a worker (whom you are complaining
to) is obligated to write down your complaint to a book marked „Kniha stížností“
and negotiate with you a way of execution of your complain; deadline for
execution is 7 days;
- when you write a complaint – you will receive response (execution) by mail
within 30 days from the day you wrote the complaint
- when you are complaining anonymously – the answer will be published on
a notice board on the 2nd floor at the address of the organization in front of the
consulting rooms. The answer will be available on the noticeboard for one
month after the execution of your complaint. The deadline for execution of
complaint is 30 days. All complaints and answers will be entered in the book
„Kniha stížností“ which is placed in the address of the organization, in the office
Most pro lidká práva (2nd floor)
6. Do I have to complain in Czech? A complaint can be filed in Czech, English,
Bulgarian, Vietnamese, Mongolian, Russian, Ukrainian and Polish. If you bring
with you an interpreter, a complaint can be in other language than above.
7. What should a complaint contain?
- a description of what or who you are complaining about and when the incident
happened
- the date of a complaint
- contact to a person who filled in the complaint
8. What to do if you are not sure about how to fill in a complaint? You can ask
any worker of the organization. He is obligated (by according to internal
regulations of the organization) to give you a hand with fileing a complaint.
9.Where can you also learn about complaints? There is information in handout
which is given to everybody interested in our service, or on our website, on the
notice board in front of the consulting room and you can also ask our workers
(see contacts).

In case you come impaired or you threaten verbally or physically, we can
refuse to provide our service to you.